A clean bill of health after a Care Quality Commission inspection
The Care Quality Commission (CQC) or healthcare watchdog has praised the +richmond practice team, after they were included in a pilot inspection with four other independent sector providers. The CQC undertook a comprehensive review of the practice in the five categories for which all health care providers, both private and NHS, are scrutinised.
The CQC gathered information from their inspection, ongoing monitoring data and feedback given by patients, the provider and members of the public. They considered the following questions when assessing the service:
Are they safe? Are they effective? Are they responsive? Are they caring? Are they well led?
In their report about +richmond practice, the Care Quality Commission said:
“Patients reported that they had received an excellent service and
that the staff was caring and helpful. Many comments expressed satisfaction
at being listened to and they found the reception staff friendly, efficient and helpful.
All patients commented on the cleanliness of the practice.”
The practice which started from a single room at Roseneath dental surgery in 2005 has successfully established a multi-disciplinary team of private GPs, Gynaecologists, Paediatricians and a Radiologist in the heart of Richmond. They provide same-day appointments, usually without a referral from a GP.
While the CQC is not at present grading private providers +richmond practice got a clean bill of health and a glowing CQQ review.
Dr Sebastian Renz, +richmond practice medical director said:
“We are delighted to receive such a positive report from the CQC – which reflects
the quality of care we provide and the dedication and professionalism of our staff. Good results come from attending to the requirements every day. You have to keep chipping away at it.”
He also commented on the inspectors being curious about every detail and informally they even commented on the media available in the consulting rooms including the Peppa Pig DVDs we use to distract younger patients.
For more information about the practice or to arrange a same-day appointment call +richmond practice at 020 8940 5009 or book online here.
The full Care Quality Commission report is available to download here.