Richmond Practice - Elsbeth's Doctors

Elsbeth's Doctors

Winner of the Richmond Chamber of Commerce best professional practice award.

Elsbeth's Doctors - Private doctors service was the winner of the Best Professional Services category at the Richmond Chamber of Commerce’s Business Awards 2016 hosted CEO: Anne Newton and Greg Dyke media executive, journalist and broadcaster.

The practice prides itself in offering the services of private GPs, Paediatricians and Gynaecologists in the community who works together as a multi-disciplinary team from shared premises.

The judges, this year, placed a particular emphasis on good customer service with the following comments being made by patients of the practice:

"You did everything well. Dr Renz put me at my ease with his quiet professionalism."

“Dr Frontino was superb - my first pregnancy scan.
She was calm, reassuring and professional.
I would like her to conduct all my scans during the pregnancy"

"Dr Radloff has to be one of the best, if not the best GP I've ever had. Her attention to detail, her calm approach and her willingness to listen make her an absolutely perfect physician to turn to when I'm concerned about any aspect of my health".

Local Petersham founders Johanna and Sebastian Renz, developed the practice from the vision Sebastian had to start a “Gruppenpraxis” or what is also called a Polyclinic. The other ideas came from what the team learnt from private health care provision in the USA, South Africa and particularly in Germany. This they combined with their NHS experience to develop Elsbeth's Doctors The practice was found in 2005 from a single room at Roseneath dental surgery.

At Elsbeth's Doctors the aim is to ensure that attending a doctors’ appointment is hassle free. You can therefore schedule a same day appointment, results request, repeat prescription via telephone or online. Specialist appointments are usually taken without a referral letter.

A clean bill of health from the Care Quality Commission
The practice’s nomination to the awards was strengthened by a positive Care Quality Commission review earlier this year. The healthcare watch dog who provided a glowing reportcommented as follows:

“As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. Patients reported that they had received and excellent service and the staff were caring and helpful. Many comments expressed satisfaction at being listened to and found the reception staff friendly, efficient and helpful.
All patients commented on the cleanliness of the practice.”

The owners mentioned how well they felt supported by the Chambers as regular attendees of events and training sessions. They were in particular grateful for the hard work of Anne Newton, CEO who is always available and supportive.

For same-day appointments call 030 0303 5009 or book online here.



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